FAQ – Yooma Urban Lodge Tour Eiffel
1. General Information
1. Where is Yooma Urban Lodge Tour Eiffel located?
In the 15th district of Paris, just a few minutes’ walk from the Eiffel Tower, the Seine and public transport.
2. What is the concept of the hotel?
A design-focused, family-friendly hotel offering rooms for up to 6 guests, social spaces, 4 arcade machines, a gym and the Polichinelle restaurant.
3. How many rooms does the hotel have?
The hotel has 106 rooms.
4. Is the hotel suitable for large families?
Yes, it is designed to welcome families with spacious rooms and nursery areas.
2. Rooms & Accommodation
5. What is the room capacity?
Rooms accommodate 2, 4 or 6 guests depending on the category.
6. Do the rooms have bunk beds?
Yes, some family rooms include modern and secure bunk beds.
7. Are the rooms air-conditioned?
Yes, all rooms have both heating and air conditioning.
8. Are baby cots available?
Yes, upon request and subject to availability.
9. Do the rooms have Eiffel Tower views?
No. None of the rooms offer a view of the Eiffel Tower.
10. Do the rooms have a minibar?
No, but the hotel features a bar and a restaurant.
11. Do the rooms have a safe?
Yes, each room includes a private safe.
12. Are hairdryers provided?
Yes, in all bathrooms.
13. Are the rooms soundproof?
Yes, to ensure optimal comfort.
3. Services & Facilities
14. Is Wi-Fi free?
Yes, high-speed Wi-Fi is free throughout the hotel.
15. Does the hotel have a restaurant?
Yes, Polichinelle, serving generous and modern plant-based cuisine.
16. Is there a bar?
Yes, located in the lobby.
17. Is there a gym?
Yes, free for all guests.
18. Are activities available on-site?
Yes:
• 4 arcade machines
• social and family-friendly spaces
• nurseries
19. Is there luggage storage?
Yes, an automatic paid luggage locker system is available before check-in and after check-out.
20. Is laundry service available?
Yes, through an external provider upon request.
21. Is the reception open 24 hours?
Yes.
22. Are accessible rooms available (PRM)?
Yes, several accessible rooms and public areas.
4. Groups, Meetings & Events
23. Does the hotel have meeting rooms?
Yes, modular meeting rooms are available.
24. Do you accept groups?
Yes — families, school groups, sports teams, corporate groups and associations.
25. Do you offer customised seminar packages?
Yes, including rooms, catering and accommodation.
26. Can Polichinelle host groups?
Yes, with prior reservation.
27. Can private events be organised?
Yes, some areas can be privatised.
5. Arrival, Departure, Payments & Logistics
28. What are the check-in times?
From 3pm.
29. What are the check-out times?
Until 11am.
30. Is early check-in or late check-out possible?
Yes, subject to availability and additional fees.
31. Can guests leave their luggage before arrival or after departure?
Yes, using our automatic paid luggage lockers.
32. Do you have parking?
Yes, the hotel offers private parking upon reservation, subject to availability.
33. Do you offer airport transfers?
Yes, through external partners upon request.
34. Do you require a deposit or pre-authorisation at check-in?
Yes. A mandatory credit card pre-authorisation is taken at check-in to cover extras or potential damages.
This is not a charge, but a temporary hold released after departure.
6. Transport & Accessibility
35. What are the nearest transport options?
• Metro: Bir-Hakeim, Dupleix
• RER C: Champ-de-Mars Tour Eiffel
• Bus: several lines nearby
36. Is the hotel easy to reach from Paris train stations?
Yes, within 20–30 minutes by public transportation.
7. Tourism & Experience
37. What attractions are within walking distance?
• Eiffel Tower
• Champ-de-Mars
• Trocadéro
• Seine
• Beaugrenelle
• Bateaux-Mouches departures
38. Does the hotel offer tourist assistance?
Yes, 24/7.
39. Are there activities for children?
Yes — family spaces, arcade machines, and seasonal activities.
8. Booking & Policies
40. How can I book?
Through the official website, by phone or via partners.
41. What payment methods are accepted?
All major credit cards.
42. Can bookings be cancelled?
Yes, depending on the selected rate.
43. Are pets allowed?
No, except service dogs.
ENELLE au sens de l’article L 233-3 du Code de Commerce.
